Management Project Management This Case

The more planning that is done in the beginning the less re work there will be to do later.

4. The author focuses on the importance of being “close to the customer.” What is meant by this phrase and how is it accomplished?

The customer is in the end the one person that a company must try and keep happy. Without customers there is no need for a product to be produced and thus no need for a company to be in business. Working closely with customers in order to make sure that they are getting what they want is crucial to a business being successful. Sometimes the customer doesnt really know what they want and this is where a project manager can help to facilitate the customers wants and turn those into a solution that works best for the customer and the company. Being close to the customer consists of having close contact and open communication with them in order to best anticipate and fulfill their needs. Companies should always make the customer their number one focus in order to be successful.

5. The author notes that an effective project manager must have a combination of technical and managerial skills. What other specific skills are critical for an effective project manager?

Besides having technical and managerial skills a good project manager will also have good leadership and people skills. They need to be able to work well with not only the stakeholders in the project, but the members of the project team as well. They are ultimately responsible for making sure that the project team delivers what the customer wants on time and within budget. Communication skills are also very important for a project manager. They need to be able to communicate the progress of the project to everyone that needs to know. They also need good organizational skills in order to keep the project flowing in a timely fashion so that all deadlines can be met. Missed deadlines lead to cost overruns, failed projects and ultimately unhappy customers. Good project managers must posses an overabundance of skills in order.